Pakistan Mobile Communications Limited Jazz provides the DEIKHO (app/portal) platform. DEIKHO controls the information we collect for the purposes of applicable laws and regulatory requirements directed by the "Authority" (Pakistan Telecommunication Authority - PTA or any other regulatory body as per laws in Pakistan)
This page is used to inform visitors/subscribers regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our services. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. We will not use or share your information with anyone except as described in this Policy.
Information Collection and Use
Upon subscribing DEIKHO and usage we collect your personal information such as sign-up information, your device and its technical specification, usage history, associated server logs, your transaction history, traffic data, location and internet data etc. (Personal Information). This is set out below in detail as well:
Sign-up information : We collect information you provide when you sign up for a DEIKHO account. This includes information such as your name, phone numbers, date of birth, email addresses, profile picture, and password required by us in order to authenticate your identity. When signing up, you may also choose to sync DEIKHO with other services, such as your Photos, Videos, music, Documents, contacts, SMS's, Call log, App-list, x cloud etc.
Log Data: Whenever you use our Service, in a case of an error in the DEIKHO (app/portal) we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app/portal when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies: Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.
This Service does not use these "cookies" explicitly. However, the app/portal may use third party code and libraries that use "cookies" to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Device and technical usage information : We collect information you provide when you use DEIKHO, such as your customer profile, unique identification code, mobile carrier, photos, videos, music, documents, contacts, SMS's, Call log, App-list, xclouds: Facebook(pictures & Videos), Gmail, Dropbox, Instagram and time zone setting. We also collect device information such as operating systems, battery, signal strength, device identifiers, settings and software names. We use this data to let you know about your usage statistics, to assist us in enforcing our terms, conditions and policies, to improve DEIKHO and also to administer internal operations (such as for troubleshooting, data analysis, testing, research, statistical and survey purposes), to keep DEIKHO safe and secure (including verifying accounts and activity) to comply with legal obligations.
Your usage information : We want to make sure that DEIKHO is easy and fun to use so we collect your usage data - such as stats about how you use our app.
Transaction information : we will collect information based on storage plan you purchase via DEIKHO so we can tailor DEIKHO for you. This type of transaction related data will only be used for value added services including marketing with your consent.
Location information : DEIKHO collects information about your location based on one or more of the following:
· Derivations made from the IP address from which you connect;
· the Global Positioning System (GPS) of your device when DEIKHO is running in the foreground or background; and/or
· (Together, "Location Information").
· We use your Location Information to provide you with location based tools and functions ("Location Functions"), provide customized nearby services or value added services (including marketing) ("Location Value Added Services") on DEIKHO that we think you'd like. If you do not wish to share your GPS location with us or use any Location Functions, you can either switch off the GPS functionality on your mobile device.
Other Ad-Hoc information : We may conduct surveys or obtain other feedback, comments and input from you via DEIKHO or through websites or other platforms as deemed necessary based on viability. We use this information to understand your needs encircling what is working well, what improvements can be made in order to enhance your user experience and improve DEIKHO. We may use such information to provide marketing to your pursuant to DEIKHO Marketplace and Marketing section below.
Aggregated and anonymized Data: We will use any of the above information to create aggregated and anonymized data, insights and reports for internal business planning purposes and to understand how to improve DEIKHO for our users.
We will also use the above mentioned information to contact you, inform you regarding any new developments, features or other important information about DEIKHO.
DEIKHO uses certain third party service(s) that may collect information used to identify you.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
We will collect, use and store your Personal Information as per our legal and regulatory requirements.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
We may employ third-party companies and individuals due to the following reasons:
i. To facilitate our Services;
ii. To provide the Service on our behalf;
iii. To perform Service-related services; or
iv. To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
By visiting https://deikho.com/privacypolicy , you are accepting the practices described in this Privacy Notice.
You may also refer to FAQs available on https://deikho.com/faq in addition to below FAQs;
1. What about Cookies?
2. Does DEIKHO share the information It receives?
3. How secure is the information about me?
4. What about third-party advertisers and links to other websites?
5. Which information can I access?
6. Are children allowed to use DEIKHO?
7. Conditions of use, notices, and revisions
8. Examples of information collected
1. What Personal Information about Customers does DEIKHO gather?
The information we learn from customers helps us personalize and
continually improve your DEIKHO experience. Here are the types of
information we gather.
Information You Give Us: We receive and store any information you enter on our DEIKHO Web site/App or give us in any other way. Where applicable, you may choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
i. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites/Apps, we use "cookies" and we obtain certain types of information when you access DEIKHO.
ii. Mobile: When you download or use apps created by DEIKHO or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results, and other personalized content. Most mobile devices allow you to turn off location services.
iii. E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from DEIKHO if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.
iv. Information from Other Sources: We might receive information about you from other sources and add it to our account information.
2. What About Cookies?
3. Does DEIKHO Share the Information It Receives?
Information about our customers is an important part of our business, and
we are not in the business of selling it to others. We share customer
information only as described below and with subsidiaries DEIKHO, controls
that either are subject to this Privacy Notice or follow practices at least
as protective as those described in this Privacy Notice.
i. Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In other cases, we operate stores, provide services, or sell product lines jointly with businesses like telecom operators. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
ii. Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
iii. Promotional Offers: Sometimes we send offers to selected groups of DEIKHO customers on behalf of other businesses. When we do this, we do not give that business your name and address.
iv. Protection of DEIKHO and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of DEIKHO, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
4. How Secure Is Information About Me?
i. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
ii. It is important for you to protect against unauthorized access to your password and to your computer/mobile/device. Be sure to sign off when finished using a shared device.
5. What About Third-Party Advertisers and Links to Other Websites?
We do not have third party advertisers or links to other websites on our platform. However, in case we opt for such third party advertising in future, the same will be covered therein and details will be added accordingly.
6. Which Information Can I Access?
DEIKHO gives you access to a broad range of information about your account and your interactions with DEIKHO for the limited purpose of viewing and, in certain cases, updating that information.
7. Are Children Allowed to Use DEIKHO?
DEIKHO does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use DEIKHO only with the involvement of a parent or guardian.
8. Conditions of Use, Notices, and Revisions
If you choose to visit/use DEIKHO, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes. If you have any concern about privacy at DEIKHO, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site/App/Portal frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
REVISED 24 September 2020 AND EFFECTIVE AS OF THE DATE POSTED